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• Fair Lending
  
  Ways to contact Chase Home Lending
  
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  Contact us
  
  If you have questions or concerns about your Mortgage account, here are practical methods to contact us:
  
  Customer service
  
  ( Includes an automatic action at any time)
  
  - Phone: 1-800-848-9136
• We accept operator relay calls.
• Client Service in Spanish: 1-855-280-4198
  
  Online or mobile banking support
  
  - Phone: 1-877-242-7372
• We accept operator relay calls.
• Outside the U.S.: 1-713-262-3300
  
  Homeowner's insurance inquiries
  
  Phone: 1-877-530-8951
  
  Residential or commercial property tax inquires
  
  Phone: 1-877-314-6353
  
  Financial hardship support
  
  Phone: 1-800-848-9380
  
  Representatives are available:
  
  - Monday - Friday: 8 AM - 8 PM ET
• Saturday: 9 AM - 6 PM ET
• Sunday: Closed
  
  Refinance or use for a mortgage
  
  See our existing purchase rates and refinance rates. If you are interested in taking the next action to get preapproved, start online or call us at 800-447-1101.
  
  Chase Employees
  
  Chase staff members interested in a home purchase or refinance must go to the Employee Financial Services page on the Intranet or call us at 866-421-5487 (only for Chase employees).
  
  For NY consumers:
  
  You may file complaints about your Servicer with the New York State Department of Financial Services or get more details from the department by calling the department's Consumer Help Unit at 1-800-342-3736 or by going to www.dfs.ny.gov. You may likewise submit complaints directly with Chase by calling 1-800-848-9136 or writing to Chase, Mail Code LA4-6475, 700 Kansas Lane, Monroe, LA 71203. Chase is not signed up with the Superintendent of Financial Services.
  
  Email
  
  You can send us a safe and secure message or question about your mortgage when you sign into your Chase account. We'll react within 1 service day.
  
  Mail
  
  If you desire to send us a document or send a demand, you can submit it to our safe and hassle-free document center or mail it to an address below:
  
  Customer Support Inquiries (through the U.S. Postal Service, including Certified Mail)
  
  Mail Code LA4-6475
  
  Home Lending Credit Bureau Disputes
  
  Mail Code LA4-6945
  
  Exclusive address for Notices of Error, Ask For Information, and Qualified Written Requests
  
  If you want to connect with us to get information about your mortgage loan or to alert us of a mistake on your account, write to:
  
  Chase
  
  Mail Code LA4-6911
  
  700 Kansas Lane
  
  Monroe, LA 71203
  
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  Chase Home Lending
  
  We provide a variety of mortgages for purchasing a new home or refinancing your existing one. New to homebuying? Our Learning Center offers easy-to-use mortgage calculators, academic posts and more. Our supreme guide for first-time property buyers gives a summary of the process from start to finish. And from looking for a loan to handling your mortgage, Chase MyHome has everything you need.
  
  Buying a Home
  
  Whether you're identifying just how much house you can afford, estimating your month-to-month payment with our mortgage calculator or trying to find preapproval for a mortgage, we can assist you at any part of the home purchasing procedure. See our current mortgage rates, low down payment alternatives, and jumbo mortgage loans.
  
  Refinance
  
  Refinance your existing mortgage to reduce your regular monthly payments, settle your loan sooner, or gain access to money for a large purchase. Use our home worth estimator to estimate the current value of your home. See our present refinance rates and compare re-finance choices.
  
  Affordability
  
  Our economical lending choices, consisting of FHA loans and VA loans, help make homeownership possible. Check out our affordability calculator, and look for homebuyer grants in your area. Visit our mortgage education center for useful pointers and info. And from making an application for a loan to managing your mortgage, Chase MyHome has you covered.
  
  Home Lending Customer Support
  
  Go to Chase mortgage services to manage your account. Make a mortgage payment, get information on your escrow, submit an claim, demand a reward quote or sign in to your account. Go to Chase home equity services to handle your home equity account.
  
  About Chase
  
  Chase serves millions of people with a broad series of products. To get more information, visit the Banking Education Center. For questions or concerns, please contact Chase customer support or let us know at Chase complaints and feedback.
  
  - Fair Lending
• SAFE Act: Chase Mortgage Loan Originators
• Home Mortgage Disclosure Act (HMDA).
• Help For Homeowners.
• For New York City Customers.
• Non-Traditional Mortgage Disclosure (NTMD)( PDF)
  
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